Terms & Conditions

Welcome to [ Heidi Store , an online Shopify store specializing in sofas, coffee tables, TV stands, and living room decorative products. These Terms & Conditions  govern your access to and use of the Store, as well as any purchases made through the Store. By accessing, browsing, or transacting on the Store, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and other relevant policies . If you do not agree to any part of these Terms, please refrain from using the Store.

1. Definitions

  • "Store" refers to the online retail platform operated by [ Heidi Store] on Shopify, offering living room furniture and decorative products.
  • "User" refers to any individual or entity that accesses, browses, or uses the Store's services, including customers who make purchases.
  • "We/Us/Our" refers to the operator of [ Heidi Store].
  • "Products" refers to all goods sold on the Store, including but not limited to sofas, coffee tables, TV stands, wall art, decorative pillows, and other living room decor items.
  • "Order" refers to the User's request to purchase Products from the Store, confirmed by providing necessary information and completing payment procedures.
  • "Services" refers to all functions and services provided by the Store, including product display, order processing, payment collection, and after-sales support.

2. Eligibility to Use the Store

To use the Store and make purchases, you must be at least 18 years of age or have the legal capacity to enter into a binding contract under applicable laws. By using the Store, you represent and warrant that you meet the above eligibility requirements and will comply with all applicable laws and regulations when using the Store's services. We reserve the right to refuse service, suspend or terminate your access to the Store at our sole discretion if you fail to meet these requirements or violate these Terms.

3. Account Registration and Management

You may choose to create an account on the Store to enjoy convenient services such as order tracking, address saving, and purchase history inquiry. When registering an account, you must provide accurate, complete, and up-to-date information (including but not limited to name, email address, and phone number). You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities conducted under your account. You must immediately notify us of any unauthorized use of your account or any security breach. We shall not be liable for any loss or damage arising from your failure to properly safeguard your account information.
You agree to update your account information promptly if there are any changes. We reserve the right to suspend or terminate your account if we find that the information you provided is false, misleading, or incomplete.

4. Order Placement, Confirmation and Fulfillment

4.1 Order Placement

When you place an Order on the Store, you are making a binding offer to purchase the Products specified in the Order at the prices indicated (including applicable taxes, shipping fees, and other charges). You confirm that all information provided when placing the Order (such as shipping address, contact information, and payment details) is accurate and complete.

4.2 Order Confirmation

After you submit an Order and complete the payment, we will send an order confirmation email to the email address associated with your account or Order. This confirmation email does not constitute acceptance of your offer; we will only accept your Order when we send a shipping confirmation email indicating that the Order has been processed and shipped. We reserve the right to refuse or cancel any Order at our sole discretion, including but not limited to the following situations:
  • Product pricing or description errors due to typographical mistakes, system malfunctions, or other reasons;
  • Insufficient inventory or out-of-stock Products;
  • Suspicion of fraudulent transactions, unauthorized use of payment methods, or other illegal activities;
  • Violation of these Terms or other relevant policies by the User;
  • Force majeure events or other unforeseen circumstances that prevent Order fulfillment.
If we cancel an Order that has already been paid, we will refund the full amount paid by you to your original payment method within a reasonable time.

4.3 Order Fulfillment

We will fulfill your Order in accordance with the product information, shipping method, and delivery address specified in the Order. The order processing time and delivery time are subject to the provisions of our Shipping Policy. We will make reasonable efforts to ensure that the Products are delivered on time, but we shall not be liable for any delivery delays caused by factors beyond our reasonable control (such as weather conditions, traffic jams, customs inspections, or logistics carrier issues).

5. Payment Terms

You agree to pay the full amount of the Order (including product prices, taxes, shipping fees, and other applicable charges) using the payment methods accepted by the Store (such as credit cards, debit cards, PayPal, or other third-party payment services). All payments are processed securely through Shopify's payment processing system, and we do not store your payment card information.
You represent and warrant that you have the legal right to use the payment method provided. We reserve the right to verify the validity of your payment information and may contact you for additional verification if necessary. If the payment is declined, failed, or reversed for any reason, we will not fulfill the Order and may suspend or cancel the Order.

6. Product Information and Quality

We strive to provide accurate and detailed product information on the Store, including descriptions, specifications, dimensions, colors, materials, and images. However, we do not warrant that all product information is 100% error-free, complete, or up-to-date. Due to differences in display devices, lighting conditions, and other factors, the actual color, appearance, and texture of the Products may differ slightly from the images on the Store, and such differences shall not constitute grounds for return or refund unless the Products are defective.
All Products sold on the Store comply with relevant quality standards. If you receive a defective Product (excluding damage caused by transportation or improper use), please contact our customer service within the time limit specified in the Return and Refund Policy and provide relevant proof. We will handle the issue in accordance with the Return and Refund Policy.
For custom-made or personalized Products (such as sofas with custom fabrics, custom-sized TV stands), you must confirm the design, specifications, and other details before placing the Order. Once the production of custom Products has started, modifications or cancellations may not be allowed, or additional fees may be charged. The quality of custom Products shall be subject to the confirmed design and specifications.

7. Returns and Refunds

The return and refund policies for Products purchased from the Store are subject to our separate Return and Refund Policy. By placing an Order, you agree to comply with the terms and conditions of the Return and Refund Policy. For the avoidance of doubt, custom-made or personalized Products and final sale items are not eligible for return or exchange unless they are defective or damaged upon arrival.

8. Intellectual Property Rights

All intellectual property rights related to the Store and its contents (including but not limited to trademarks, logos, copyrights, patents, trade secrets, product designs, and text, images, videos, and other materials on the Store) are owned by us or our licensors. Without our prior written permission, you may not copy, reproduce, distribute, modify, display, transmit, sell, or exploit any of these intellectual property rights in any way.
You agree that any content you submit to the Store (such as product reviews, comments, or photos) does not infringe the intellectual property rights, privacy rights, or other legal rights of any third party. By submitting content to the Store, you grant us a non-exclusive, royalty-free, worldwide, perpetual, and transferable license to use, reproduce, distribute, modify, and display such content for the purpose of operating, promoting, and improving the Store and its services.

9. Prohibited Uses

You agree not to use the Store or its services for any illegal, fraudulent, or harmful purpose, or in any way that violates these Terms or applicable laws and regulations. Prohibited uses include but are not limited to:
  • Engaging in fraudulent activities, such as using stolen payment methods, placing fake Orders, impersonating others, or defrauding Products or services;
  • Uploading, posting, or transmitting any content that is illegal, obscene, pornographic, violent, threatening, defamatory, harassing, or infringes the rights of others;
  • Interfering with or disrupting the normal operation of the Store, including but not limited to hacking, introducing malware, viruses, or other harmful programs, or overloading the Store's servers;
  • Collecting, harvesting, or disclosing the personal information of other Users without their consent;
  • Using the Store's services to sell or promote counterfeit, shoddy, or illegal products;
  • Violating Shopify's Acceptable Use Policy or other relevant platform rules;
  • Other acts that we reasonably deem inappropriate or harmful to the Store or other Users.
If you engage in any prohibited use, we reserve the right to terminate your access to the Store, cancel your Orders, and pursue your legal liability. We shall not be liable for any loss or damage caused by your prohibited use.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable to you for any direct, indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, loss of data, loss of business opportunities, or personal injury) arising from or in connection with your use of the Store, purchase or use of Products, or inability to use the Store's services. This limitation of liability applies regardless of whether the damages are caused by negligence, breach of contract, tort, or other reasons.
Our total liability to you for any claim arising from these Terms or the use of the Store shall not exceed the total amount paid by you for the Products related to the claim. Nothing in these Terms shall exclude or limit our liability for fraud, gross negligence, willful misconduct, or liability that cannot be excluded by applicable law (such as liability for personal injury or property damage caused by our intentional or grossly negligent acts).

11. Indemnification

You agree to indemnify, defend, and hold harmless us, our employees, directors, officers, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or in connection with:
  • Your use of the Store or its services;
  • Your violation of these Terms or applicable laws and regulations;
  • Your infringement of the intellectual property rights, privacy rights, or other legal rights of any third party;
  • Your fraudulent or illegal acts in connection with the Store.

12. Modifications to These Terms

We reserve the right to update, modify, or revise these Terms at any time. When we make changes to these Terms, we will update the "Last Updated" date at the end of this document and post the revised Terms on the Store. The revised Terms will take effect immediately upon posting. Your continued use of the Store after the revised Terms take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically for any changes.

13. Termination

We may terminate or suspend your access to the Store and its services at any time, without prior notice or liability, for any reason, including but not limited to your violation of these Terms, fraudulent behavior, or inactivity of your account for a long period. Upon termination, your right to use the Store's services will immediately cease.
Any provisions of these Terms that by their nature should survive termination (such as intellectual property rights, limitation of liability, indemnification, and dispute resolution) shall continue to apply after termination.

14. Dispute Resolution

If you have any disputes or claims arising from or in connection with these Terms, the Store, or the Products, please first contact our customer service team. We will try our best to resolve the dispute through friendly negotiation. If the negotiation fails, either party may submit the dispute to the court having jurisdiction over the place where we are located for resolution.